Solution
Workflow Automation
Replace paper forms, email approvals and spreadsheet tracking with automated, auditable workflows.
Service
Workflow Automation
Automation only helps if people use it. Our workflow engagements put as much effort into the people and the process as into the software.
When this service fits
- A paper or email process is slowing service delivery.
- Approval rules and policy need to be applied consistently.
- You must produce records of who did what, and when.
- You own a workflow tool, but it has not been configured to fit.
What you receive
- Current- and future-state process maps, agreed with the people who do the work.
- Digital forms, routing rules, notifications and escalations.
- Integrations with the systems that hold the underlying records.
- Training materials and a rollout plan.
How the engagement works
Process mapping
Workshops with staff to document the current process and agree on the target process.
Configure or build
We configure the platform you already own where it fits, and build what is needed where it does not.
Pilot
A pilot with a small group confirms the workflow before full rollout.
Rollout and tuning
Training, go-live support and adjustments based on how the workflow performs.
Outcomes we work toward
- Faster, more predictable processing
- Staff adoption, not just deployment
- Policy applied the same way every time
- Complete records for audits and requests
Relevant technologies
We choose tools to fit your environment and your team’s ability to support them.
- C# / .NET
- TypeScript
- React
- SQL Server
- PostgreSQL
- Azure
Ways to engage
Fixed scope
A defined deliverable for an agreed price. Best for discovery, assessments and well-understood projects.
Time and materials
Billed for the work performed, with regular reporting. Best when scope will evolve as you learn.
Retainer and support
A reserved block of time each month for maintenance, enhancements and on-call help after launch.
Related
Service
Systems Integration
Design, build and monitoring of integrations between vendor, in-house and partner systems.Service
Custom Software Development
Web applications, internal tools and APIs designed around your process and built to last.
Discuss workflow automation with an engineer.
Tell us about the system, the process or the problem. We will follow up to understand it and outline options.